This guide helps you proactively identify and manage conflicts at work. It covers the human resource management capabilities you need to be part of the solution to conflicts in the workplace – not the problem. Arguments about rights may take the form of appeals to fairness or past practices. The problem is that, for any argument of rights put forward by one colleague, the other can make another, which supports his own position. What one party considers to be right, the other considers unjust and vice versa. If they start invoking fairness, you propose that the discussion be temporarily set aside, while you search together for information that could be useful in resolving the conflict. While conflict is a normal part of any social and organizational environment, the challenge of conflict lies in how to manage it. Concealed, avoided or otherwise ignored, conflict is probably ensued with the sole concern of turning into resentment, withdrawing or provoking factional fighting within an organization. 4.
The important factor: choose your battles and avoid conflicts for the sake of conflict. However, if the problem is important enough to create conflict, it is certainly important enough to resolve it. If the topic, circumstance or situation is important enough and there are enough stakes, people will do what is necessary to open the lines of communication and fill the positional and/or philosophical gaps. To successfully answer this question, assure your interviewer that you are a good listener who can accept opposing points of view without getting emotional. You could also mention how conflict resolution should take place in a private space. Try, if possible, to give an example. A corporate culture is based on how everyone treats each other. Being a great candidate requires more than having qualifications and experience. Work often involves interactions with many stakeholders, so recruitment managers often aim to find out how to address conflicts in the workplace.
It`s common for interviewers to ask questions about your interpersonal abilities and how your emotional intelligence might guide you in times of conflict. Your answer gives insight into your personality and also indicates how well it is likely that you will perform in a team. You probably won`t leave the meeting in full agreement. But as Human Resources Advisor Susan Lankton-Rivas said Boston.com, conflict resolution in the workplace is not about completely changing a person`s mind. And if you go into the room with an open mind, you`re much more likely to find common ground with your colleague, significantly defusing your conflict. Find out how mediation can resolve conflicts in the workplace Why do you rely on mediation and not your authority? It is more likely that your colleagues will have the decision and that they will do so if they are involved. If you tell them what to do, they haven`t learned anything about conflict resolution themselves. On the contrary, they will have become more dependent on you to discover their quarrels for them. If the same conflict occurs repeatedly in the workplace, you take steps to resolve the matter effectively..